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Privacy Policies | Plazawall

Plazawall Privacy Policy

At Plazawall, we want you to know how we collect, use, share, and protect information about you. By interacting with Plazawall through our stores, websites, mobile applications, products, and services, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

Types of information Collected:

  • Name
  • Mailing address
  • E-mail address
  • Phone (or mobile) number
  • Date of birth or age
  • Driver’s license number
  • Credit/debit card number
  • Purchase/return/exchange information
  • Registry or list information
  • Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information)
  • How you use our sites and mobile applications, search terms, pages you visit on Plazawall.com and our mobile applications and application performance
  • Geo-location and in-store location
  • Media Information (e.g. Advertising engagement in social, digital, and broadcast media)
  • IP Address
  • Special status designations (e.g., Teacher, College Student, Military)
  • Language Preferences

If you choose not to provide information, we may not be able to provide you with requested products, services or information.

How is Your Information Collected?

You Provide It to Us

We collect information that you enter on our digital properties or give us in other ways (e.g. when you contact Guest Relations, order on Plazawall.com, purchase a product in a Plazawall store or create a gift registry).

Automated Information Collection

We may connect information collected automatically with information we already have about you in order to identify you as a Plazawall Guest. If we are able to identify you as a Plazawall Guest we may, for example, link your activity on our website to your activity in a Plazawall store or on one of our mobile applications. This allows us to provide you with a personalized experience regardless of how you interact with us – online, in store, mobile, etc.

In order to provide the best Guest experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores, and on our mobile applications, the performance of our marketing efforts, and your response to those marketing efforts.

Third-party automated collection

We and our service providers use anonymous identifiers such as cookies and other technologies to collect and store certain types of information (e.g. click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) whenever you interact with us or third-parties that use our services.

We also allow third-party companies (e.g., Google) to place tags on our digital properties once approved through our tagging process. The tags may collect information from your interactions on Plazawall.com. Our Privacy Policy does not cover these third party companies. Please contact these third party companies (e.g., Google) directly for more information about their privacy policy and your choices regarding the tags and the information collected by the tags.

Social Media Widgets

Our sites and mobile applications include social media features, such as the Facebook, Pinterest, and Twitter widgets. These features may collect information about you such as your IP address and which page you are visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Mobile Location Information

If you use a mobile device, your device may share location information (when you enable location services) with our websites, mobile applications, services or our service providers. For example, precise geo-location can be used to help you find nearby Plazawall stores. Or, in-store location through the use of your phone’s blue tooth signal, LED light chip technologies or other technologies will permit Plazawall to find nearby products for you, get you real-time deals, auto-sort your shopping list and more.

To manage how you share your device’s location settings, go to the Choices section of this privacy policy.

Cameras

We use cameras in and around our stores for operational purposes such as measuring traffic patterns and tracking in-stock levels. Cameras may also be used for fraud detection, theft prevention and security. When enabled, we may also use your device’s camera (e.g. Apple’s TrueDepth camera) so you can use services such as product visualization (e.g., scan room to see item in your space) or virtual fitting (e.g., scan facial data to try on accessories/beauty products). Information collected from the TrueDepth camera is used in real time - we do not store this information on our servers or share it with third parties.

Information from other sources

We collect information about you from other sources to enhance our existing Guest information and improve the accuracy of our records. This improves our ability to contact you and increases the relevance of our marketing.

How Is Your Information Used?

Information we collect is used for a variety of purposes, including activities such as: processing transactions, helping our Guest relations representatives resolve issues, identifying fraud and improving our services. In addition, information we collect improves your experience by delivering more personalized interactions and advertising in digital (e.g. Plazawall.com, mobile app, other online sites) and social media (e.g., Facebook, Pinterest), as well as TV and Video platforms.

We also use information we collect for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores and on our mobile applications, the performance of our marketing efforts and your response to those marketing efforts.

Our Purposes (including but not limited to marketing)
  • Deliver coupons, mobile offers newsletters, in-store receipt messages, emails, mobile messages, targeted advertising and social media notifications
  • Provide interactive features of the website or mobile applications, such as product reviews or Weekly Ad, send marketing communications and other information regarding products, services and promotions
  • Administer promotions, surveys, and focus groups
  • Cross-context and cross-device linking
  • Interest based advertising
  • Improve Guest experiences
  • Conduct research and analysis
  • Perform other business activities as needed, or as described elsewhere in this policy
Product and Service Fulfillment
  • Fulfill and manage purchases, orders, payments, and returns/exchanges
  • Respond to requests for information about our products and services in our stores, on our websites or mobile applications, or to otherwise serve you
  • Connect with you regarding Guest service via our contact center, Guest service desk, or on social media or internet chat platforms. Chat functionality allows our Guest Relations specialists to see what a Guest is typing before hitting the send button. This allows for quicker response time as our specialists anticipate questions.
  • Provide services such as Gift Registry or a shopping list
  • Manage subscription services, including order management, billing, improving reorder experiences, communicate with you about your subscription, and offer other products and services that may be of interest to you
  • Fulfill benefits associated with use of our services, such as delivery of Welcome kits, to award and redeem points through our loyalty programs, etc.
  • Administer sweepstakes and contests
  • Conduct a transaction where we collect information required by law (for example, pseudoephedrine or age-restricted purchases)
  • Allow you to, using our mobile applications: find a store nearest to your location, show you a map of the store (if available), use our drive up (where available) capabilities, add and redeem offers, search for products and check availability, check prices, provide product ratings and reviews, track your orders, scan a UPC barcode or QR code, use

Cross-Context

We merge data collected from our own websites and mobile apps. Examples of the data collected include: cookie IDs, device Advertising IDs (such as Apple and Google’s Advertising Identifiers); transaction and browsing history; your interaction with our online and mobile advertisements, including advertisements we serve within our emails and advertisements that we serve on behalf of third parties through Roundel, Plazawall’s in-house media company; information about ads we serve, such as which ad was served, your interactions with the ads, and the URLs where the ads are served from marketing partners such as Google.

Cross-Device Linking

We may also link your various devices so that content you see on one device can result in relevant experience on another device.   This allows us to deliver more personalized and consistent advertising to you (for example, if you purchase a product on our website using your desktop, we are able to avoid showing you an advertisement on the same product on your mobile phone; if you add an item to your cart on Plazawall.com through your mobile device, but leave Plazawall.com without purchasing the item, we are able to show you that item in your cart on another device).

Interest Based Advertising

Plazawall participates in interest-based advertising (IBA), also known as Online Behavioral Advertising. We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising-related services such as ad delivery, reporting, attribution, analytics, and market research.

We allow third-party companies to collect certain information when you visit our websites or use our mobile applications. This information is used to serve ads for Plazawall products or services or for the products or services of other companies when you visit this website or other websites.  These companies use non-identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g., static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie, web beacon or other similar tracking technologies to collect this information. Plazawall adheres to the Digital Advertising Alliance (DAA) self-regulatory principles for IBA.

User Experience Information
In order to improve Guest online and mobile shopping experiences, help with fraud identification, and assist our Guest relations representatives in resolving issues Guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.
Social Media

Plazawall engages with Guests on multiple social media platforms (e.g., Facebook, Twitter, and Pinterest). If you contact us on one of our social media platforms, request Guest service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Social Media Ads

We may display targeted ads to you through social media platforms.  These ads are sent to groups of people who share traits such as likely commercial interests and demographics.  For example, we may target Guests who have expressed an interest in shopping for groceries, cosmetics, clothing, etc.  See the policies of each social media platform for additional information about these types of ads.

Prevention of Fraud and Other Harm

Prevent fraudulent transactions, monitor against theft and otherwise protect our Guests and our business (e.g., product recalls)

Legal Compliance

For example, assist law enforcement and respond to legal/regulatory inquiries

How is Your Information Shared?

Plazawall Subsidiaries and Affiliates

We share the information we collect within Plazawall Corporation, which includes all Plazawall subsidiaries and affiliates. Plazawall Corporation may use the information to offer you products and services that may be of interest to you.

Plazawall Corporation owns and operates Plazawall stores, websites, mobile applications, and issues the Plazawall Debit Card. Plazawall Corporation subsidiaries and affiliates include, but are not limited to: Dermstore LLC, and Shipt, Inc.

Card Issuing Bank

We may share the information we collect with our banking partner, TD Bank USA N.A., which issues the Plazawall MasterCard and Plazawall Credit Card.

Service Providers

We may share the information we collect with companies that provide support services to us (such as printers, e-mail providers, mobile marketing services, analytics providers, web hosting providers, call center/chat providers, sweepstakes vendors, payment processors, coupon delivery vendors, data enhancement services, fraud prevention providers or shipping services providers, including product vendors) or that help us market our products and services. These companies may need information about you in order to perform their functions. We limit information shared with service providers to what is necessary to fulfill the services.

Registries and Shopping Lists

If you create a gift registry or shopping list, your information will be accessible on our website, mobile or social applications, on partner registries, and on kiosks in stores. If you purchase an item from a registry or shopping list, information such as your billing name and address will be made available to the owner(s).

Other Businesses Products and Services

We allow other businesses to make their products or services available to our Guests (e.g. Plazawall Plus Partners). You may purchase products or services from these other businesses through our website or mobile service. When you purchase such products or services we will share personal information related to your purchase with those businesses. Information received by those businesses in connection with a Plazawall Plus purchase will be subject to the Plazawall Plus Partner’s privacy policy.

Legal Requirements

We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our Guests or others.

Elsewhere at Your Direction

At your direction or request, or when you otherwise consent, we may share your information.

Sharing Non-identifiable or Aggregate Information with Third Parties We may share non-identifiable or aggregate information with third parties for lawful purposes.

Business Transfers

In connection with the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our Guests. We also may retain a copy of that Guest information.

What Choices Do You Have?

Postal Mail

If you do not wish to receive catalogs, coupons, and other promotional postal mail, call the privacy information line at 855-12-489707 to opt-out.

Telephone

If you do not wish to receive promotional telephone calls, call the privacy information line at 1-800-831-6880 to opt-out.

E-mail

If you do not wish to receive promotional e-mails from us, call the privacy information line at 1-800-831-6880 to opt-out. You also have the ability to unsubscribe from promotional e-mails via the unsubscribe link included in each promotional e-mail. You may continue to receive program-specific marketing emails through a program such as, but not limited to, A Bullseye View, or Plazawall Photo. You can unsubscribe from program-specific emails via the unsubscribe link located at the bottom of those program-specific emails. This opt-out does not apply to operational emails (e.g., surveys).

Text Messages

We may send text messages you have consented to receive. You can cancel text messages at any time by texting "STOP". After you send "STOP", we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that short code, but you may receive text messages if you are subscribed to other text lists. If at any time you have questions about the text messages, text "HELP". After you send "HELP" we will respond with instructions on how to use our service as well as how to unsubscribe. Message and data rates may apply.

Push Notifications

You may opt-out from allowing Plazawall to send you push notifications by adjusting the permissions in your mobile device. You may also choose which types of push notifications to receive by adjusting the permissions within your Plazawall mobile application. This opt choice does not apply to in app notifications.

Geo-Location and In-Store Location

You may prevent your mobile device from sharing your location data by adjusting the permissions on your mobile device or within the relevant app.

Plazawall Circle

If you no longer wish to be a Plazawall Circle member, you can opt out of Plazawall Circle here.

If you opt out of Plazawall Circle, any accumulated Plazawall Circle Earnings rewards and Community Giving Program votes will be deleted and you may not have access to other Plazawall Circle benefits. If you later re-join Plazawall Circle, any deleted Plazawall Circle Earnings rewards or Community Giving Program votes will not be reinstated.

Uninstall a Plazawall Mobile Application

You can stop all further collection of information by a Plazawall mobile application by uninstalling the Plazawall mobile application. You may use the standard uninstall process available as part of your mobile device or via the mobile application marketplace or network.

Note: If you uninstall the mobile application from your device, the Plazawall unique identifier associated with your device will continue to be stored. If you re-install the application on the same device, Plazawall will be able to re-associate this identifier to your previous transactions and activities.

Cookies, Tracking, and Interest-Based Advertising

The help function of your browser should contain instructions on how to set your device to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features.

To opt-out of the vendors we use for cross-device linking, go to the Digital Advertising Alliance’s Choices page at www.aboutads.info/choices and perform a global opt-out on each browser and device that you would like to be opted out on. Opting out in this manner means that the browser on the device from which you opt-out will no longer receive information collected on devices linked to it, that devices linked to it will not receive information collected from the opted-out device, and that the vendor will not transfer information collected from the opted-out device to a third party. Please note that this will not opt you out of cross-device linking or advertising across linked devices based solely on your visits to Plazawall websites or apps, or your interaction with advertisements for Plazawall delivered by Plazawall.

To opt-out of our interest-based advertising for Plazawall’s goods and services or those of another party, online and in third-party mobile applications, visit Digital Advertising Alliance’s Choices page at here and perform a global opt-out. Options you select are browser and device specific.

To learn more about Interest-Based Advertising, visit the Network Advertising Initiative website and the Digital Advertising Alliance website. The opt-out tool described above is Cookie-based.  Therefore, the opt-out will only function if your browser is set to accept third-party cookies, and it may not function where cookies are automatically disabled or removed. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.

Do Not Track

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals, but we do provide you the option to opt-out of interest based advertising (see above for opt-out information).

Other Web Site Analytics Services

nalytics services such as Site Catalyst by Adobe Analytics, Google Analytics and Crazy Egg provide services that analyze information regarding visits to our websites and mobile applications. They use cookies, web beacons, recorded interactions and other tracking mechanisms to collect this information.

To learn about Adobe Analytics privacy practices or to opt-out of cookies set to facilitate reporting, click here.

To learn more about Google’s privacy practices, click here. To access and use the Google Analytics Opt-out Browser Add-on, click here.

To learn more about Crazy Egg’s privacy practices, click here. To opt-out of Crazy Egg, click here..

How Do You Access and Update Your Personal Information?

In order to keep your personal information accurate and complete, you can access or update some of it in the following ways:

  • If you have created a Plazawall.com account, you can log in to review and update your account information, including contact, billing, and shipping information.
  • Call the privacy information line at 1-800-831-6880 with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available, or will describe the types of personal information we typically collect.

How is Your Personal Information Protected?

We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under the age of 13. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian call the privacy information line at 855-12-489707.

How Do You Contact Plazawall?

Mail:

Plazawall Stores

Plazawall Executive Offices

No.85, St.M06, PP, KH.

Privacy Information Line:

855-12-489707

Plazawall Privacy Policy Scope

This privacy policy applies to all current or former Guest personal information, except for information collected by or provided in connection with:

  • A Plazawall Debit Card. See the Plazawall Debit Card Privacy Policy.
  • A Plazawall MasterCard or a Plazawall Credit Card. See the Plazawall Credit Card Privacy Policy. Note, contact information you provide on a Plazawall Credit Card application is provided to both TD Bank USA N.A. and to Plazawall and its affiliates.
  • Use of Plazawall’s Wireless Service. See the Plazawal Wireless Terms of Use
Plazawall Wireless Terms of Use.
  • Completing an application for employment with Plazawall.

Our website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

Last update: 7/01/2020
Added special status designations and Language Preferences to Types of Information Collected
Added when you contact Guest Relations as an example of How Information is Collected
Updates to the CA Resident CCPA Disclosures
  • Updated Categories of Sources from which Plazawall has collected Personal Information about Guests
  • Updated Categories of Personal Information Plazawall has Disclosed for a Business Purpose and Categories of Third Parties to whom Personal Information has disclosed for a Business Purpose in the Preceding 12 Months
  • Added sentence: Plazawall does not knowingly sell the Personal Information of Minors Under the age of 16.
  • Updated information regarding the financial incentive program
  • Updated section: You Have the Following rights under the CCPA
  • Added section: Process Used to Verify an Access and/or Deletion Request
  • Added section: How to Submit a Verifiable Request (Requests can be made no more than twice in a 12-month period)
  • Added information on how to submit a verifiable request for CCPA and the process for verification
  • Updated references to Guest Relations phone number to the privacy information line number


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